Privacy Policy

Last updated: July 22, 2026

Privacy Policy

Hooga Home respects your privacy and is committed to protecting the personal information you provide through our website.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the rights available to you under Republic Act No. 10173, also known as the Data Privacy Act of 2012.

1. About Hooga Home

For the purposes of this Privacy Policy, “Hooga Home,” “we,” “us,” or “our” refers to:

Hooga Home
Unit 4, 24B Sanson Road
Lahug, Cebu City, Cebu 6000
Philippines

Website: https://www.hoogahomecebu.com

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through the Hooga Home website, particularly through:

• The Contact Us form
• Property inquiry forms
• Communications resulting from an inquiry
• Website security and server operations

This Privacy Policy does not govern third-party websites, such as Airbnb, that may be accessed through links on our website.

3. Information We Collect

Information provided through the Contact Us form

When you contact Hooga Home through the website, we may collect:

• Full name
• Email address
• Mobile or telephone number
• Message or inquiry details
• Confirmation that you agreed to the processing of your information for the purpose of responding to your inquiry

Information provided through a property inquiry

When you inquire about a property for sale, we may collect:

• Full name
• Email address
• Mobile or telephone number
• Message or inquiry details
• The name or reference of the property you are inquiring about
• Confirmation that you agreed to the processing of your information for the purpose of responding to your inquiry

The property name or reference may be attached to the inquiry automatically so that the Hooga Home team knows which property your message concerns.

You may voluntarily include additional information in your message. Please avoid submitting sensitive personal information that is not necessary for your inquiry.

4. Technical and Security Information

Our website hosting and server providers may automatically generate technical logs when you visit or use the website. These logs may include:

• Internet Protocol address
• Browser and device information
• Date and time of access
• Requested pages or resources
• General error and security information

These technical records may be used to maintain website availability, investigate errors, prevent abuse, and protect the website.

Hooga Home does not intentionally store your IP address, browser user-agent, referring page, or spam-protection token as part of your Contact or Property Inquiry record.

5. Cloudflare Turnstile

Hooga Home may use Cloudflare Turnstile to protect website forms against spam, bots, and automated abuse.

When Turnstile is enabled, a security challenge runs in your browser and produces a temporary verification token. Our server sends that token to Cloudflare for validation before accepting the form submission.

Hooga Home does not retain the Turnstile token as part of your inquiry record.

Cloudflare may process limited technical signals according to its own privacy policies. Turnstile is used only for form security and not by Hooga Home for advertising or profiling.

6. How We Use Your Information

We may use your personal information to:

• Receive, review, and respond to your inquiry
• Contact you by email or telephone regarding your request
• Identify the property connected to a property inquiry
• Provide information about Hooga Home’s services or available properties when requested
• Maintain a record of communications and follow-up actions
• Protect our forms and website against spam, fraud, and misuse
• Troubleshoot technical problems
• Comply with applicable legal and regulatory obligations
• Establish, exercise, or defend legal claims when necessary

We do not use inquiry information for unrelated marketing unless you have separately and clearly agreed to receive such communications.

7. Legal Basis for Processing

Depending on the circumstances, we may process your personal information because:

• You gave your consent when submitting the form
• Processing is necessary to respond to your request
• Processing is necessary to take steps at your request before entering into a service or property-related arrangement
• Processing is necessary for Hooga Home’s legitimate interests, such as responding to inquiries, protecting the website, and maintaining appropriate business records
• Processing is necessary to comply with a legal obligation

8. How We Share Your Information

Your personal information may be accessed only by authorized Hooga Home personnel who need it to respond to or manage your inquiry.

We may also use service providers that process information on our behalf, including:

• Website hosting and infrastructure providers
• Database and file-storage providers
• Email and SMTP delivery providers
• Cloudflare Turnstile for spam and bot protection
• Technical support and website maintenance providers
• Professional advisers when legally necessary

These providers may process only the information necessary to perform their services and are expected to apply appropriate privacy and security safeguards.

We may also disclose information when required by law, regulation, court order, or a valid request from an authorized government agency.

Hooga Home does not sell your personal information.

We do not share inquiry information with unrelated advertisers, data brokers, or marketing partners.

9. International Processing

Some website, hosting, email, security, or infrastructure providers may operate systems outside the Philippines.

When personal information is processed or stored outside the Philippines, we take reasonable steps to use providers that maintain appropriate privacy and security protections.

10. Cookies and Similar Technologies

The public Hooga Home website does not intentionally use advertising or remarketing cookies.

The website and its service providers may use limited essential technologies necessary for:

• Website operation
• Security
• Form protection
• Session management
• Technical performance

Cloudflare Turnstile may use browser-based technologies and technical signals to verify that a form submission is legitimate.

Should Hooga Home introduce analytics, advertising, remarketing, or other non-essential tracking technologies in the future, this Privacy Policy and any required cookie controls will be updated before those technologies are used.

11. Data Retention

Hooga Home retains inquiry information only for as long as reasonably necessary to:

• Respond to and complete your inquiry
• Manage follow-up communications
• Maintain appropriate business records
• Resolve disputes
• Comply with legal obligations
• Establish, exercise, or defend legal claims

When the information is no longer necessary, we will take reasonable steps to securely delete, anonymize, or restrict further use of it.

Limited copies may remain temporarily in secured backups until those backups are replaced or deleted according to the applicable backup schedule.

12. Security of Your Information

Hooga Home applies reasonable organizational, technical, and administrative measures designed to protect personal information against:

• Unauthorized access
• Improper disclosure
• Accidental loss
• Misuse
• Alteration
• Destruction

These measures include restricted administrative access, authentication controls, secure form validation, spam protection, and protected website infrastructure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

13. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Be informed about the collection and processing of your personal information
• Request access to personal information held about you
• Request correction of inaccurate or incomplete information
• Object to certain processing
• Withdraw your consent when processing is based on consent
• Request the deletion, blocking, or restriction of your information when legally permitted
• Request a portable copy of eligible information
• Seek compensation for damages caused by unlawful processing
• File a complaint with the National Privacy Commission

To exercise a privacy right, contact Hooga Home using the contact page listed below.

We may request reasonable information to verify your identity before acting on your request.

Some information may need to be retained when required by law or when necessary to establish, exercise, or defend legal claims.

14. Children’s Privacy

The Hooga Home website and its property-related services are intended for adults.

We do not knowingly request or collect personal information from children through the website.

A parent or legal guardian who believes that a child submitted personal information may contact us and request its review or deletion.

15. Third-Party Websites

Our website may contain links to third-party websites, including Airbnb listings and social-media platforms.

When you leave the Hooga Home website, the collection and use of your information will be governed by the privacy policy of the third-party service.

Hooga Home does not control and is not responsible for the privacy practices of third-party websites.

16. Automated Decision-Making

Hooga Home does not use the personal information submitted through its inquiry forms to make decisions based solely on automated processing or profiling.

Cloudflare Turnstile may automatically assess technical signals to determine whether a form interaction appears legitimate, but it does not decide whether Hooga Home will offer you a property or service.

17. Changes to This Privacy Policy

We may update this Privacy Policy when:

• Website features change
• New service providers are introduced
• Our information-processing practices change
• Applicable legal requirements change

The updated version will be posted on this page with a revised “Last updated” date.

18. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or your personal information, contact Hooga Home through:

https://www.hoogahomecebu.com/contact

You may also use the telephone, email, or business-address information displayed on the Hooga Home Contact Us page.